Gary North's Tip of the Week - November 26, 2011 Amazon's Refunds
I ordered an Amazon Kindle last week. Then I canceled the order five minutes later. I then ordered a more expensive unit.
Yesterday, I received two units. I was charged for both. I will return the one I did not order.
The units came with no packing slips.
I will have to pay for UPS shipping to send it back.
But wait! There's more! Read all about it!
Warning: If you order something from Amazon and then cancel, maybe you did not really cancel . . . according to Amazon's software. You only think you did. As they say, things are easier to get into than out of.
Gary "Burnt by a Kindle" North
Just in case someone hasn't already pointed it out, "Arrived in addition to what was ordered" fits your description of events. Your canceled an order, you ordered something else, you received the item you ordered, you also received "in addition to" your order something you didn't order. Not only does that fit your description of what occurred, it also admits fault on Amazon's part.
I believe you're letting your irritation with the situation block you ability to be objective. Your screen shot shows nine reasons to choose from for the reason for the return. Out of those nine, in addition to the "in addition to" option, the following five show some acceptance of responsibility on Amazon's part for the error:
- Missed estimated delivery date
- Missing parts or accessories
- Different from what was ordered
- Defective/Does not work properly
- Different from website description
Not trying to be overly harsh, but your statement, "In short, 'we don't make no stinking mistakes'" is just wrong. 66.6% of the options available have Amazon accepting at least partial responsibility for the error.
Now if you had chosen the correct option, "Arrived in addition to what was ordered", Amazon may have argued that you didn't cancel your order. At that point you would have been able to write a weekly tip about good or bad customer service (depending upon Amazon's handling of the situation) and bad website design (lack of clear indication that the order was not yet canceled).
Then I guess I am also imagining this: http://www.garynorth.com/
It's all my fault.
Yes, really. "Arrived in addition to what was ordered" exactly fits your description of events. If your description isn't accurate causing that option to not fit, then that's a different issue. Amazon gave nine options to choose for why the item was being returned. Six of those accept responsibility on Amazon's part - contrary to your claim that they state, "We Don't Make No Stinking Mistakes!".
Nowhere did I state the problem was your fault, much less "all your fault". Nowhere did I claim Amazon doesn't need more testing of their site. Nowhere did I state you were imagining things. Unlike Amazon, you seem to be the one claiming "I Don't Make No Stinking Mistakes!". Instead of getting defensive, maybe you should learn from a simple mistake and examine the choices and pick a better one next time.
Well, no shit. They should fix the bugs in their software. Just like he shouldn't have admitted he was at fault if he wants them to accept responsibility. For one who complains about individuals repeating themselves instead of actually coming up with a rational argument, I have three words - Pot Kettle Black.I see.I canceled the order. I explained why I canceled the order when I did so. The software placed the order.My fault?I warned people that their orders might not be canceled. I got a letter from a subscriber who said she had experienced the same thing.They have software problems. They should fix the software problems.